80% Faster Onboarding: FinTech Modernization Success
Learn more about how we helped a business modernize its tech capabilities.
- Client
- Confidential client
Account Management Team Coverage
Compliance And Security Costs
Fraud Costs
/ The challenge
Having been in business for over 20 years they had been successful in what they do and their customers loved them. Their internal process and tools had a legacy of highly manual paper-based processes. They also had built several siloed systems for specific customer use cases that were very basic.
With the rapidly evolving market, competition from the next generation of FinTech players was becoming intense and they had to scale fast and change the way they work.
As a result, they reached out to us to develop a modernization strategy and build their next-generation platform.
/ The solution
We studied their business and reframed the problem statement based on years of studying the FinTech space. We developed their technology roadmap based on the reframed problem statement. The strategy was a combination of the build + buy approach. Here's a breakdown:
- Captured their thought leadership and differentiation by building a platform that becomes their system of record.
- Bought and integrated best-of-breed solutions using a software supply chain approach.
- Automated their account management functions.
- Seamlessly integrated their back-office functions, including sales, accounts receivable, and finance.
- Implemented an analytics solution to use data from their systems of record to create near real-time dashboards and reports.
/ The impact
- User base has grown by 600% since launch, supporting 4,500+ customers and users
- Platform is PCI Compliant, enabling secure, rapid prepaid product launches
- Increased agility allows the client to compete with—and win against—larger players
- Configurability has become a competitive advantage in deal cycles
- Positioned to expand into new markets with innovative mobile-first prepaid solutions
- 75% increase in span of control for the account management team
- 68% reduction in compliance and security costs
- 85% reduction in fraud-related losses
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